COMMUNICATION POLICY

Effective Date: 12/6/2024
Last Updated: 12/6/2024

At Arco Fit Gym and Wellness (“Arco Fit,” “we,” “us,” or “our”), we are committed to clear, timely, and respectful communication with our members and website visitors. This Communication Policy outlines how we engage with you through various channels, including SMS, email, and phone, and sets expectations for communication practices.

1. Purpose of Communication

We use communication channels to:

  • Share important updates regarding memberships, services, and policies.
  • Notify members of special events, promotions, or new programs.
  • Provide reminders about billing, class schedules, or cancellations.
  • Respond to inquiries and support requests.

2. Communication Channels

We communicate with you via the following methods:

2.1 Email Communication:
Emails are used for membership updates, newsletters, promotions, and official Gym communications. Members may opt out of marketing emails at any time by clicking the “unsubscribe” link in the email footer.

2.2 Phone Communication:
Phone calls may be used for urgent matters such as class cancellations, billing issues, or other time-sensitive information.

2.3 SMS/Text Messaging:
SMS messages are used to deliver important alerts, promotional messages, and appointment or class reminders. Members who provide their mobile numbers consent to receive text messages as part of their membership.

3. SMS/Text Messaging Policy

By providing your mobile number on our Website or at the Gym, you agree to the following terms for SMS communication:

3.1 Consent to Receive Messages:

By submitting your phone number, you consent to receive text messages from Arco Fit, including:

  • Class reminders or updates.
  • Billing reminders or payment confirmations.
  • Promotional offers or event announcements.

3.2 Message Frequency:

Message frequency may vary based on your preferences and interaction with Arco Fit services.

3.3 Message and Data Rates:

Standard message and data rates may apply to SMS messages, depending on your mobile carrier and plan.

3.4 Opt-Out Option:

You may opt out of receiving SMS messages at any time by replying “STOP” to any message. Once opted out, you will no longer receive text communications from Arco Fit unless you re-enroll by contacting us.

3.5 Support and Assistance:

If you need assistance or have questions regarding text communications, reply “HELP” to any message or contact us directly at [Insert Phone Number].

4. Member Responsibilities

As part of this Communication Policy, members are expected to:

  • Provide accurate and up-to-date contact information, including email and mobile numbers.
  • Notify us promptly of any changes to your communication preferences.
  • Respect the communication guidelines set forth by Arco Fit.

5. Communication Preferences

Members can manage their communication preferences by contacting us at [Insert Contact Email] or adjusting settings through their member account on the Website.

6. Privacy and Security

Arco Fit respects your privacy and is committed to protecting your personal information. Communication details are managed in compliance with our [Privacy Policy](link to Privacy Policy). We do not share or sell your contact information to third parties without your explicit consent.

7. Contact Us

For any questions or concerns about this Communication Policy, please contact us at:

Arco Fit Gym and Wellness
Email: info@arcofitgym.com

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